Read the New Edition of “The Bridge” Newsletter

The New Edition of “The Bridge” Newsletter: “The Bridge” is HUD’s Office of Housing Counseling Newsletter for Housing Counselors. You can read the new edition of “The Bridge” on-line.

The Bridge Newsletter and LISTSERV Subscription Drive::The HUD Office of Housing Counseling frequently publishes “The Bridge” Newsletter and this LISTSERV.  The Bridge Newsletter focuses on Housing Counselors and highlights their hard work and the innovative best practices that contribute to improving the lives of American Families. The LISTSERV provides news and information for housing counselors on industry announcements, new policy notices, grant opportunities and guidance, employment opportunities, contracting opportunities, events, meetings, webinars and live training.  We want to make sure housing counselors do not miss out on the latest information. If you would like to sign up your staff or a new counselor at your agency, or recommend a housing counseling industry colleague to receive the Bridge Newsletter and LISTSERV, please visit our subscription website to sign up today. This service is free of charge.

Also see our LISTSERV archive of past messages. And the archive of past issues of The Bridge Newsletter

Housing Counseling Works Media Campaign

October 03, 2014 – Webinar: “Housing Counseling Works” Media Campaign. As a HUD-approved participant in the HUD housing counseling network, your agency has an important and positive influence on the lives of residents and homeowners nationwide. Please join the HUD Office of Housing Counseling (OHC) in its effort to spread the word about the value of housing counseling and the many services available through HUD’s “Housing Counseling Works!” public awareness campaign. HUD is seeking to help consumers understand the true value of housing counseling and education services by making them aware of the many services offered and the positive results that can be achieved. The Webinar and conference call will take place at 2:00 PM – 3:00 PM Eastern Time. Register on-line. After registering you will receive a confirmation email containing information about joining this webinar.

Conference Call-in number: (866) 254-5934

Participant Access Code: 337607

Foreclosure Avoidance Brochures Available in Several Languages

CPFB Consumer Education Products:  Foreign Language Translations of Foreclosure Avoidance Brochures Available for Homeowners:


To help housing counselors and others serve homeowners who do not speak English as their first language, the Consumer Financial Protection Bureau (CFPB) has translated two brochures into several languages. You can find and order these resources and others on CFPB’s Bulk Publications Website


  1. Take Control to Avoid Foreclosure Checklist: A checklist for consumers. This short checklist provides troubled borrowers with quick action steps to get help and find out about options to avoid foreclosure.  It is available in the following languages:



  1. Summary of CFPB foreclosure avoidance procedures: A useful summary of CFPB foreclosure rules for mortgage servicers. Summarizes key timelines and deadlines for borrowers to apply for alternatives to foreclosure that may be available. It is available in the following languages:


Advocacy Resolution Manager Contact at Bank of America for Georgia

Georgia Counselors:  This is a virtual introduction to Matt Camp, Advocacy Resolution Manager for Bank of America.  Matt’s territory includes Georgia.  Please see his background and contact information below.  Please reach out to Matt if you need assistance with a Bank of America related issue, including foreclosure prevention and pre-purchase counseling.  He would be happy to work with you.

My name is Matt Camp and I would like to introduce myself as an Advocacy Resolution Manager with Bank of America.  I am part of a team that Bank of America has designated as the Client Coverage Model where we work closely with all of our external partners—including the team at the office of the Georgia Attorney General.  In my role, I seek to be the escalation point of contact for your agency to assist with issues, resolutions, and any other needs you may have as you work with Bank of America mortgage customers in your area.  Although much of my interaction with housing counseling partners revolves around foreclosure prevention efforts, I seek to be a resource for any areas where you may need to connect with Bank of America—including understanding your efforts with pre-purchase counseling and home buyer education.

 Please let me know how I can assist you and your team.

Matt Camp

Officer; Operations Consultant

Advocacy Resolution Manager
Client Coverage Model
NC1-028-23-05, 150 N College Street, Charlotte, NC 28255
T 980.386.0455   F 804.662.1787


Save the Date: 13th Annual Fall Affordable Housing Conference

Attention: Housing Counselors, Housing Counseling Managers, Financial Education Providers and Training professionals!

Please save the date for the 13th Annual Fall Affordable Housing Conference, scheduled for October 29, 2014.  We will hold the conference at the State Bar of Georgia Conference Center, 104 Marietta Street, Atlanta, GA 30303.  The conference will have sessions of interest to affordable housing developers as well as housing counselors.  The opening speaker will be Matt Hauer with UGA’s Carl Vinson Institute of Government.  Plan to arrive at 8:30 a.m. for a continental breakfast and then don’t miss a word of Matt’s presentation, beginning shortly after 9 a.m.

 Registration will open September 15th.  

  Kate Little


Follow-up Information from the Atlanta HARP Event….

Over 34,000 Atlanta area homeowners are eligible to save an average of $163 a month and we need your assistance in reaching them.  The toolkit provided during the event has some information in it that we hope will make it easier to get the word out.  Included in it are a Fact Sheet with Atlanta-specific data and a sample newsletter that you can use to reach out directly to homeowners.  Finally, the interactive HARP online map gives you the number of HARP eligibles by zip code to better target your efforts.  The links to the map and the electronic toolkit are below. 

 Link to HARP Online Map

 Link to Electronic Toolkit  (scroll to the middle of the page)

 We recognize that you are the trusted sources and have credibility among homeowners within your communities.  FHFA hopes that these Stakeholder events, along with outreach efforts from lenders and local leaders, will help HARP-eligible homeowners refinance into a lower interest rate or shorter term mortgage and save money.

 P.S.  Please check out the “highlights” video of the HARP Atlanta event on FHFA’s YouTube Channel.  If you select close captioning (CC) while viewing the video, you will also be able to read the transcript.  Enjoy!


CFPB Training for Counselors, September 15, 2014

Dear Colleagues:

You are invited to attend a training held by the Consumer Financial Protection Bureau (CFPB) on the new mortgage servicing rules.  The training is scheduled for:

DATE: September 15, 2014 (Monday)

TIME: 1:00 – 5:00 PM (Registration begins at 12:30 PM)

LOCATION: Georgia State Bar (3rd floor conference room), 104 Marietta St NW (Suite 100) Atlanta, GA 30303

Please RSVP (with full name, email, and organization/affiliation) to David Pope via email at

This in-person training for housing counselors and attorneys will explore the new mortgage servicing rules that became effective 01/10/2014.  The rules will affect the rights of your clients and how mortgage servicers are supervised for compliance.  Specific topics of discussion will include borrowers’ loss mitigation rights, foreclosure prohibitions, requests for information and notices of error and the CFPB online complaint system and supervision processes.  Counselors and attorneys will also have the opportunity to share their experiences with Cathy Mansfield and Gerry Sachs from the CFPB.

Please use these resources to better understand the new mortgage servicing rules.

  • Guide for Housing Counselors: This guideis designed to be a quick reference for housing counselors and attorneys.
  • Mortgage Tips: The CFPB is providing a number of different tips on new rights under the new rules for homebuyersand homeowners at every stage of the mortgage process— from taking out a loan to paying it back. The tips also include recommendations for troubled borrowers facing foreclosure.
  • Answers to Consumer Questions: The Bureau has published mortgage-related questionsto AskCFPB, an interactive online tool designed to answer consumers’ most frequently asked questions in plain language.
  • Consumer Tools: The Bureau’s website offers a toolto help consumers find local housing counseling agencies to answer their questions or address their concerns. Consumers that have an issue with consumer financial products or services, such as a mortgage, can also submit a complaint.
  • Factsheets on the Rules: The CFPB has published factsheetwith an overview of all of the new consumer protections in the Bureau’s mortgage rules. The CFPB has also published a summary of the new procedures to facilitate borrowers’ access to foreclosure avoidance options.

These materials can be found at The Bureau will continue to develop and produce materials to educate consumers about the new mortgage protections.